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Submit Your Warranty Claim

As an enhancement to your warranty program, we have also enrolled your home in the Front Line Warranty Service (FLWS) program, administered by 2-10 Home Buyers Warranty. FLWS will be the point of contact for all of your warranty service requests.

To submit warranty service requests, please login through the link below to your homeowner portal. If you are a first time user, select the “sign up here” button. Once you have signed in, click “Service Requests” to submit your warranty requests.

 

Homeowner Portal Sign In (Sign In | 2-10 Home Buyers Warranty)

 

FOR THE TERN & MAINSAIL RESIDENTS - If you experience an emergency warranty service situation please notify 2-10 HBW and contact the appropriate contractor below:

HVAC, Plumbing & Electrical Contractor: Smith+Keene

  • 833 Live Oak Dr, Chesapeake, VA 23320
  • Phone: 757-420-1231

Garage Door Contractor: Miller's Overhead Door, Inc.

Appliances: Ferguson Enterprises

  • TrueBlue- Phone: 757-877-616-2885 or you can email Trueblue@Ferguson.com
  • Please have the following ready before calling:
    • First and Last Name
    • Home Address
    • Best Contact Number
    • Model #
    • Serial #
    • Month you moved into your home 

 

FOR SINGLE FAMILY HOMES - If you experience an emergency warranty service situation please notify 2-10 HBW and contact the appropriate contractor below:

Plumbing Contractor: Pelican Bay Plumbing

Electrical Contractor: G&J Electric

  • 3322 Virginia Beach Blvd. Suite 121 Virginia Beach, VA 23452
  • Email: ghowlett@cox.net
  • Phone: 757-773-0205 or 757-286-0781

Heating and Cooling Contractor: Ampmor Electric Corporation

Garage Door Contractor: Miller's Overhead Door, Inc.

Appliances: Ferguson Enterprises

  • TrueBlue- Phone: 757-877-616-2885 or you can email Trueblue@Ferguson.com
  • Please have the following ready before calling:
    • First and Last Name
    • Home Address
    • Best Contact Number
    • Model #
    • Serial #
    • Month you moved into your home