Submit Your Warranty Claim

As an enhancement to your warranty program, we have also enrolled your home in the Front Line Warranty Service (FLWS) program, administered by 2-10 Home Buyers Warranty. FLWS will be the point of contact for all of your warranty service requests.

To submit warranty service requests, please login through the link below to your homeowner portal. If you are a first time user, select the “sign up here” button. Once you have signed in, click “Service Requests” to submit your warranty requests.

 

Homeowner Portal Sign In (Sign In | 2-10 Home Buyers Warranty)

 

Please note – if you have any issues with HVAC, Plumbing, Electrical, or Appliances, please contact the corresponding subcontractor listed below directly – do not submit those issues through 2-10 Home Warranty. If you have any issues contacting those subcontractors, please email us at warranty@edchomes.com or call 757-453-1571 to talk to our Warranty Administrator.

 

FOR THE TERN & MAINSAIL RESIDENTS - 

HVAC, Plumbing & Electrical Contractor: Smith+Keene

• 833 Live Oak Dr, Chesapeake, VA 23320
• Phone: 757-420-1231

Garage Door Contractor: Miller's Overhead Door, Inc.

• 503 - B North Centerville Turnpike Chesapeake, VA 23320
• Email: millersoverheaddoor@verizon.net
• Phone: 757-436-0388

Appliances: Ferguson Enterprises

• TrueBlue- Phone: 757-877-616-2885 or you can email Trueblue@Ferguson.com
• Please have the following ready before calling:
• First and Last Name
• Home Address
• Best Contact Number
• Model #
• Serial #
• Month you moved into your home 

 

FOR SINGLE FAMILY HOMES -

Plumbing Contractor: Pelican Bay Plumbing

• Request "Schedule an Appointment" via website pelicanbayplumbing.net
• 2238 Unit A West Great Neck Road Virginia Beach, VA 23451
• Email: service@pelicanbayplumbing.net
• Phone: 757-961-5601

Electrical Contractor: G&J Electric

• 3322 Virginia Beach Blvd. Suite 121 Virginia Beach, VA 23452
• Email: ghowlett@cox.net
• Phone: 757-773-0205 or 757-286-0781

Heating and Cooling Contractor: Ampmor Electric Corporation

• 1024 Executive Blvd. Chesapeake, VA 23320
• Email: dwilson@ampmor.com
• Phone: 757-547-4444

Garage Door Contractor: Miller's Overhead Door, Inc.

• 503 - B North Centerville Turnpike Chesapeake, VA 23320
• Email: millersoverheaddoor@verizon.net
• Phone: 757-436-0388

Appliances: Ferguson Enterprises

• TrueBlue- Phone: 757-877-616-2885 or you can email Trueblue@Ferguson.com
• Please have the following ready before calling:
• First and Last Name
• Home Address
• Best Contact Number
• Model #
• Serial #
• Month you moved into your home